Company Policies

Click the tabs below to view our company policies.

TERMS & CONDITIONS

USE OF OUR WEBSITE

By accessing this website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

TRADEMARKS

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

WARRANTIES

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

DISCLAIMER OF LIABILITY

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Code Of Conduct

I am governed by both CIArb and UK Mediation with regards to Code of Conduct/practice, the CIArb’s Code is below.

Code Relating to the Conduct of Members when Acting or seeking to Act as a Neutral

Introduction

This Code is subject to the overriding requirements that it shall not:

1. (i) require a member to act in a way that is unethical or unlawful under any other Code or law applicable to the member;

2. (ii) form part of the rules of any dispute resolution process;

3. (iii) override or replace the rules or applicable laws of any dispute resolution process; nor

4. (iv) provide grounds for judicial review or other legal action.

Rule 1 Behaviour A member shall not behave in a manner which might reasonably be perceived as conduct unbecoming a member of the Institute.

Rule 2 Integrity and Fairness A member shall maintain the integrity and fairness of the dispute resolution process and shall withdraw if this is no longer possible.

Rule 3 Conflicts of Interest Both before and throughout the dispute resolution process, a member shall disclose all interests, relationships and matters likely to affect the member’s independence or impartiality or which might reasonably be perceived as likely to do so.

Where a member is or becomes aware that he or she is incapable of maintaining the required degree of independence or impartiality, the member shall promptly take such steps as may be required in the circumstances, which may include resignation or withdrawal from the process.

Rule 4 Competence A member shall accept an appointment or act only if appropriately qualified or experienced. A member shall not make or allow to be made on the member’s behalf any representation about the member’s experience or expertise which is misleading or deceptive or likely to mislead or deceive.

Rule 5 Information Where appropriate and having regard to whether the parties are represented by professionals familiar with the dispute resolution process, the member shall ensure that the parties are informed of the procedural aspects of the process.

Rule 6 Communication A member shall communicate with those involved in the dispute resolution process only in the manner appropriate to the process.

Rule 7 Conduct of the Process A member shall prepare appropriately for the dispute resolution process concerned. A member shall not be influenced by outside pressure or self interest. A member shall not delegate any duty to decide to any other person unless permitted to do so by the parties or applicable law. A member shall not unduly delay the completion of the dispute resolution process.

Rule 8 Trust and Confidence A member shall abide by the relationship of trust which exists between those involved in the dispute and (unless otherwise agreed by all the parties, or permitted or required by applicable law), both during and after completion of the dispute resolution process, shall not disclose or use any confidential information acquired in the course of or for the purposes of the process.

Rule 9 Fees A member shall charge only reasonable fees and expenses having regard to all the circumstances and shall disclose beforehand and explain to the parties to the dispute resolution process the basis upon which the fees and expenses shall be calculated and charged.

Data Protection law changed on 25 May 2018

This Privacy Policy sets out your rights under the new laws.

Who Are We? –

Mac Mediation are Commercial and Interpersonal Mediation providers, based in Derbyshire. Our registered office is at: 19 Fairisle Close, Oakwood, Derby, Derbyshire DE21 2SJ, United Kingdom

How The Law Protects You –

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but not limited to, your consent, performance of a contract, billing and to contact you.

How Do We Collect Personal Data From You? –

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter. If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data. Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

What Type Of Data Do We Collect From You? –

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us. Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice. We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

How Do We Use Your Data?

We use information about you in any of the following ways –

  • To process orders that you have submitted to us;
  • To provide you with products and services;
  • To comply with our contractual obligations we have with you;
  • To help us identify you and any accounts you hold with us;
  • To enable us to review, develop and improve the website and services;
  • To provide customer care, including responding to your requests if you contact us with a query;
  • To administer accounts, process payments and keep track of billing and payments;
  • To detect fraud and to make sure what you have told us is correct;
  • To carry out marketing and statistical analysis;
  • To notify you about changes to our website and services;
  • To provide information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • and To inform you of service and price changes.

Retention Period –

We will keep your personal data for the duration of the period you are a customer of Mac Mediation. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Third Parties –

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers.

We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Mac Mediation, our customers, or others.

This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your Rights –

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service. You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten.

There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly. You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages at sign up. We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time.

Accessing & Updating Your Data –

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You have the right to access the information we hold about you. Please email your requests to us directly so that we can obtain this information for you.

Links To Other Sites –

Mac Mediation may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Where We Store Your Personal Data –

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate. All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data.

By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Any sensitive data (payment details for example) are encrypted and protected.

Liability –

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions

Data Breaches –

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Your Right To Complaint –

You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire

For any further clarification of this Privacy Policy please contact us.

OUR WEBSITE USES COOKIES

A Cookie is a small file of letters & numbers that are stored on your computer by nearly every website.

macmediation.co.uk uses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how macmediation.co.uk is used so that we can make sure it is as up to date, relevant and error free as we can. Further information about the types of cookies that are used on macmediation.co.uk is set out in the table below.

Using macmediation.co.uk means you agree to our use of cookies. You can choose to restrict or block cookies set at macmediation.co.uk through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org. Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.

You should be aware that restricting or blocking cookies set by macmediation.co.uk may impact the functionality or performance of the macmediation.co.uk website, or prevent you from using certain services provided throughmacmediation.co.uk. It may also affect our ability to update macmediation.co.uk to cater for user preferences and improve performance.

By continuing on through our site, you are consenting to the use cookies being placed on your computer. If you don’t, please do not continue.

The following categories of cookie are currently set on macmediation.co.uk:

Cookies on this Website

Google Analytics

Google Analytics Cookies on this website use the following names:

_utma
_utmb
_utmc
_utmz

The cookies named __utma through __utmz come from websites that use Google Analytics, which primarily uses it to track visits.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

(1) to track you as you navigate our website;
(2) to analyse the use of our website;

__utmz stores where a visitor came from (search engine, search keyword, link)
__utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
__utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Third Party Cookies

This website does not send third-party cookies.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

third party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Blocking Cookies

On your first visit to our website, a privacy notice will appear at the bottom of the window. Click on learn more. You will be given the option to turn off/on marketing related cookies.

Most browsers allow you to refuse to accept cookies.

In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

In Safari you can block cookies by selecting Private browsing.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Deleting Cookies

You can also delete cookies already stored on your computer:

In Internet Explorer, you must manually delete cookie files;

In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

In Safari you can delete cookies by selecting preferences, then privacy, then details and then remove all.

Obviously, doing this may have a negative impact on the usability of many websites.

Cookie Settings